Privacy Policy ubet77

1 Information We Collect

When you register an account or use ubet77's services, we collect several categories of personal information to ensure a safe user experience and to comply with the international licensing requirements we follow.

Information that may be collected includes:

• Identity information: full name, date of birth, identification card number (MyKad) or passport for age and identity verification purposes.
• Contact information: email address, mobile phone number and full address.
• Financial information: e-wallet account details such as Touch 'n Go eWallet, DuitNow, FPX online banking details, and cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Activity data: betting records, transaction history, login logs and activity within the platform.
• Technical information: IP address, web browser type, device used and general location information.

2 How We Use Your Data

Personal information collected is used solely for legitimate purposes related to delivering ubet77's services. We do not use your data beyond the scope stated in this policy.

Purposes for which data is used include:

• Registration and management of user accounts.
• Identity and age verification (21 years and above) in line with licensing requirements.
• Processing deposit and withdrawal transactions securely.
• Providing customer support via live chat and email in Malay and English.
• Sending account-related notifications, promotions and terms updates.
• Detecting and preventing fraud, money laundering and suspicious activity.
• Complying with legal obligations and international licensing regulations.
• Improving platform functionality and user experience based on usage patterns.

3 Disclosure to Third Parties

ubet77 understands that your trust is our most important asset. We do not sell, transfer or share your personal information with any third party for marketing purposes without your explicit consent.

However, there are limited situations where data sharing may occur:

• Payment service providers that process your transactions, such as Touch 'n Go eWallet, DuitNow and FPX gateway providers, are subject to strict confidentiality agreements.
• Game software providers integrated into our platform, who receive only the minimum technical data required.
• Regulatory authorities or law enforcement when required by a court order or valid legal requirement.
• ubet77 affiliates or successors in the event of a business merger or acquisition, provided that equivalent data protection standards are maintained.

4 Data Security

ubet77 continually invests in security infrastructure to keep your data protected at all times. The technical and organisational measures we use are designed to counter modern cyber threats.

Security layers we employ:

• Data encryption using SSL/TLS protocols during the transmission of information between your device and our servers.
• Encryption of sensitive data stored in our databases.
• Next-generation firewalls and active intrusion detection systems.
• Two-factor authentication (2FA) available for all user accounts.
• Regular internal and external security audits.
• Mandatory information security training for all staff who handle user data.

While we take comprehensive precautions, no system can be guaranteed 100% secure. Should any security incident occur that affects your data, we will notify you as soon as possible via email or platform notification.

5 Cookies and Tracking Technologies

The ubet77 website uses cookies and similar technologies to improve platform functionality and user experience. Cookies are small data files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies: required for core platform functions such as login authentication and session security.
• Preference cookies: store your personal settings such as language and interface display.
• Analytics cookies: help us understand how users interact with the platform for improvement purposes.
• Session cookies: automatically deleted when you close your web browser.

You can manage cookie settings through your web browser options. Please note that disabling essential cookies may affect the functionality of certain parts of our platform.

6 User Rights

As a ubet77 platform user, you have clear rights regarding your personal data. We are committed to facilitating the exercise of these rights in a transparent and timely manner.

Your rights include:

• The right to access a copy of the personal data we hold about you.
• The right to correct any information that is inaccurate or out of date.
• The right to request deletion of your data under certain circumstances, subject to our legal obligations.
• The right to withdraw marketing consent at any time.
• The right to request restriction of data processing in certain situations.
• The right to object to data processing for specific purposes.

To exercise any of these rights, please contact our support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe and inform you of the action taken.

7 Data Retention and Disposal

ubet77 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law and international licensing requirements.

Financial transaction records and betting activity are retained for the period set by our licensing authority to ensure audit compliance and fraud prevention. Once the retention period ends, data will be securely deleted or anonymised using established procedures.

If your account has been inactive for an extended period, we may contact you to confirm whether you wish to keep the account before taking any further action.

8 Changes to This Privacy Policy

ubet77 reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or any other relevant factors. Each update will include a clear effective date.

If there are significant changes to how we process your data, we will notify you via the email registered to your account or through a clear notification on the platform. Continued use of the ubet77 platform after the effective date of any amendment is considered acceptance of the updated terms.

You are encouraged to check this page periodically. The latest version of this policy is always available on the ubet77 website.

9 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ubet77 handles your personal data, our team is ready to assist.

You can reach us through the following channels:

• 24/7 live chat available directly on the ubet77 platform — the fastest way to get a response.
• Support email: [email protected] — we will reply within a reasonable timeframe.

Our support team operates in Malay and English, seven days a week, 24 hours a day, to ensure every privacy enquiry is handled with full attention.